Refund Policy for Serius Auto Sound

Last updated: November 11, 2025

At Serius Auto Sound (https://seriusautosound.com/), your satisfaction is our priority. This Refund Policy explains the conditions under which refunds may be issued for purchased car products and repair products.

1. Eligibility for Refunds

Refunds are applicable only if:

• The product received is defective, damaged, or incorrect.
• The refund request is submitted within 7 days of receiving the product.
• Proof of purchase (order number, invoice) is provided.

2. Non-Refundable Items

The following items are not eligible for a refund:

• Products damaged due to misuse or mishandling after delivery.
• Opened or used products that cannot be resold.
• Products purchased on sale or promotional discounts (unless defective).

3. Refund Process

To request a refund, please follow these steps:

• Contact our support team at: support@seriusautosound.com.
• Provide your order details and photos of the defective or incorrect product.
• Once approved, we will process the refund within 5–7 business days using the original payment method.

4. Exchanges

If you prefer an exchange instead of a refund, please contact our support team. Exchanges are subject to product availability.

5. Shipping Costs

Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective product delivered).

6. Contact Us

If you have any questions regarding refunds or need assistance, please contact us at: support@seriusautosound.com.